Welcome to the website of Battersea Florist. By placing an order for flower delivery through our online platform, you agree to comply with and be bound by these Terms & Conditions, which govern the relationship between you (the customer) and Battersea Florist. These Terms & Conditions pertain to all orders placed for flower delivery in Battersea and surrounding areas, ensuring a transparent and smooth experience for our valued customers. Please read these Terms & Conditions carefully before proceeding with your flower purchase.
Our streamlined online ordering system ensures that sending flowers to your loved ones in Battersea is simple and secure. The steps for placing an order are as follows:
Orders may only be placed by customers aged 18 and over. Battersea Florist reserves the right to refuse orders where age cannot be satisfactorily verified, especially in the case of products containing alcohol.
We accept various secure payment methods through our online shop, including major credit and debit cards. All payments are processed via a secure third-party payment gateway to ensure the protection of your financial information. Prices for all products listed are in pounds sterling (GBP) and are inclusive of Value Added Tax (VAT) at the applicable rate, unless otherwise stated.
By submitting payment details, you confirm that you are authorised to use the payment method provided. Upon successful completion of payment, a receipt will be provided via email to the address you supplied during checkout. Orders will only be fulfilled once full payment has been received by Battersea Florist.
If your payment fails, your order will not be processed. Battersea Florist is not responsible for any delays due to payment processing errors or bank-related issues. Additional charges for special delivery services, or for orders outside standard delivery times, may apply, and these will be communicated prior to order confirmation.
If you wish to cancel or modify your order, you must do so as soon as possible. Cancellations or amendments can only be processed if the order has not yet been dispatched or prepared. Due to the perishable nature of flowers, once an order has been made up or sent for delivery, we may be unable to accommodate changes or cancellations.
You have the right to cancel your purchase within 14 days of receiving the goods under the Consumer Contracts Regulations, except for items that are perishable or made to your specifications. For items that do not fall under the exception, please return them to us unused, in their original packaging, at your own cost. Refunds will be processed to the original payment method after receipt and inspection of the returned items.
Should your cancellation be accepted before processing has begun, a full refund will be issued. If a cancellation occurs after preparation, Battersea Florist reserves the right to retain part of the payment to cover incurred costs. Please note, refunds will not apply to perishable goods that have already been delivered or are in the process of delivery.
If, for any reason, we are unable to fulfil your order (for example, due to unavailability of certain flowers), we will inform you promptly and offer alternatives of equal value, a revised delivery date, or a full refund as preferred.
Battersea Florist specialises in prompt, reliable online flower delivery throughout Battersea and the surrounding areas. We aim to fulfil delivery on your requested date but cannot guarantee precise delivery times. Orders will generally be delivered between 8:00 am and 7:00 pm. We do not deliver on Sundays or bank holidays unless otherwise specified as part of a special promotion or service.
It is the customer’s responsibility to ensure someone will be present to accept delivery at the specified address and time. If the recipient is unavailable, we may leave the order with a neighbour or in a safe location. Delivery instructions provided at checkout will be adhered to where possible, but Battersea Florist cannot accept liability for theft or loss once the flowers have been delivered as per your instructions.
For deliveries to hospitals, hotels, offices, and schools, please ensure that full details, including recipient name and department/room number, are provided. Deliveries to such addresses will be made to the main reception or authorised point only.
While Battersea Florist makes every effort to ensure all flowers and products match their online descriptions and images, actual products may vary due to seasonal availability, supply fluctuations, or other unforeseen factors. Where specific flower varieties or packaging are unavailable, we reserve the right to substitute with items of similar style, equivalent value, and equal quality to maintain the overall appearance and theme of your arrangement.
If a significant element of your chosen arrangement is unavailable, we will do our utmost to contact you to discuss alternatives or offer a refund. Any substitutions will be made with care to ensure satisfaction with both appearance and value.
Your satisfaction is paramount. Please inspect your order upon receipt. If products arrive damaged or incorrect, contact us within 24 hours of receipt, providing clear photographs of the flowers or gifts received and details of your order. Battersea Florist will investigate each claim and, where valid, offer a replacement, redelivery, or refund.
Due to the perishable nature of flowers, returns (except for faulty or incorrect items) cannot be accepted. For non-perishable gift items, returns are accepted in compliance with the Consumer Contracts Regulations. Please retain all packaging and return the item within 14 days of receipt for assessment.
For any complaints, we endeavour to respond within three working days. Your statutory rights are not affected by these terms.
Battersea Florist will exercise all reasonable care in handling orders, preparing arrangements, and providing delivery services. However, our total liability to you is limited to the total price paid for the goods and services supplied. We do not accept liability for losses resulting from non-availability of specific flower varieties, delivery delays caused by matters beyond our control (such as adverse weather, traffic disruptions, or inaccurate delivery details provided by the customer), or indirect or consequential loss arising from our supply or delivery of any products.
Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by UK law.
Your personal information is treated with the utmost confidentiality and is handled in accordance with UK GDPR and our privacy policy. We use your data only for processing orders, fulfilling deliveries, and, where consent is given, contacting you with special offers or information relevant to Battersea Florist. Payment information is processed securely by a certified third-party provider; we do not store your payment card details.
Certain products, such as those containing alcohol, are sold only to customers aged 18 or over. By placing such an order, you confirm you meet the legal age requirement. Battersea Florist reserves the right to carry out age verification and to refuse delivery if suitable proof of age is not provided upon delivery.
All content, text, images, and designs on the Battersea Florist website are the property of Battersea Florist or its licensors and may not be used, reproduced, or distributed without our prior written consent. Any unlawful use may result in legal action.
These Terms & Conditions and any disputes arising under them shall be governed by and construed in accordance with the laws of England and Wales. Both Battersea Florist and the customer agree to submit to the exclusive jurisdiction of the English courts.
Battersea Florist reserves the right to amend these Terms & Conditions at any time, without notice, to comply with law or reflect changes to our service. Any modifications shall take effect immediately upon posting on our website. It is your responsibility to check for updates prior to placing each order.
These Terms & Conditions apply to all customers placing flower delivery orders with Battersea Florist for addresses within Battersea and the surrounding areas. If your order falls outside this region, please contact us before placing your order to confirm availability and any amended delivery terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Battersea, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Battersea.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
