Our Returns, Refunds & Complaints Policy

Fresh Flowers Guarantee in Battersea

At Battersea Florist, we take immense pride in delivering only the freshest, most beautiful flowers to homes and businesses across Battersea. Our longstanding local reputation is built on quality, reliability, and customer trust. We are committed to ensuring your experience with us is always a positive one. Should any part of your order not meet our exacting standards, our robust returns, refunds, and complaints process is here to support you every step of the way.

Damaged-on-Arrival Policy

Your satisfaction is our top priority. All flower arrangements leave our Battersea workshop in pristine condition. However, if your flowers arrive damaged or not as described, please let us know as soon as possible. We kindly request that you contact us within 24 hours of delivery and, if possible, provide a photo of the damaged item. This allows us to resolve the issue swiftly and ensures continual quality improvement.

Freshness Window

Battersea Florist guarantees that all our fresh flowers will last at least 5 days from the date of delivery, provided they are cared for according to our instructions. Seasonal variations and certain delicate blooms may differ slightly, and we will always inform you of any anticipated differences at the time of purchase. If your flowers show signs of wilting or do not meet our freshness standards within this timeframe, please let us know. We are dedicated to maintaining our reputation as Battersea’s trusted local florist, and your feedback enables us to keep our promise of everyday floral excellence.

Refund and Replacement Options

If there is an issue with your order—for example, if flowers are damaged on arrival, or the quality falls below expectation during our freshness window—you have the choice between a full refund or a complimentary replacement bouquet, delivered at the earliest possible convenience. We will review each case carefully and aim for a resolution that brings you satisfaction. Our straightforward refund and replacement policy reflects our confidence in providing the highest quality flowers in Battersea.

How to Lodge a Complaint

We are passionate about continual improvement and appreciate your feedback, whether positive or critical. To make a complaint about any aspect of your order or our service, please contact us with your order details and a description of the issue. Where helpful, photographs can be shared. All complaints are treated confidentially and with the utmost priority. Our management team will investigate your complaint thoroughly and respond within two working days, offering a solution suited to your needs.

Our Commitment to You

Battersea Florist is proud to be a trusted local florist, serving the Battersea community and surrounding areas with personal care and attention. We value every customer, whether you are sending joy to a loved one or brightening a business. Our returns, refunds, and complaints policy is designed to be as straightforward and generous as possible, reflecting our ongoing dedication to your complete satisfaction with every flower delivery.